Financial & Insurance Policy

Identity Theft Protection – A valid government issued photo ID card and a current copy of your health insurance card must be presented for services to be rendered.

Insurance Company Referrals – If your insurance carrier requires a referral, it will be the patient’s responsibility to obtain that referral from their primary care physician.

Cosmetic Services – Non-surgical cosmetic services must be paid in full at the time of service. Cancellations for aesthetic treatments made in less than 24 hours will result in a $100.00 charge to the patient’s account.

Pre-Paid Cosmetic Packages – A package must be completed within 3 years of purchase, otherwise subject to unbundling.

Surgical Services – All cosmetic surgeries require a 50% deposit upon scheduling, and the remaining balance is due in full 3 weeks prior to surgery date.

Surgical Cancellations and Rescheduling – Cancellations within 90 days of scheduled procedure, deposit is refunded 100%. Cancellations within 60 days of scheduled procedure, deposit is 50%. Cancellations within 45 days of scheduled procedure, deposit is non-refundable. You may reschedule a surgery one time with no additional fees. Additional requests to reschedule your surgery will result in a $400 fee each time.

Returned Check Policy – Patients will be responsible for any check returned to our office by your bank as not valid for payment.

Read Full Financial Policy

Patient Rights and Responsibilities

Retail Sales Policy


Patients have 30 calendar days to return an item from the date of purchase and must be unopened or defective in order to receive a refund. Refunds will only be provided on products sold directly from our practice (i.e. if an Epionce product on, Cole Aesthetic Center is unable to refund the product).

All prescription based products including Latisse, Cole Skin Brightening Cream, Tretinoin and Toe Fungus cream cannot be returned.

Service Animal Policy

During a public health emergency or disaster, staff may not: ask about the person’s disability; require medical documentation, a special identification card, or training document for the dog; or ask the dog to demonstrate its ability to perform the work or task. When it’s not obvious what task is being performed by a service animal, staff may ask only two questions

  1. Is the dog a service animal required because of a disability, and
  2. What work or task the dog has been trained to perform.

Service animals are to accompany the individual with a disability in all areas of the medical facility where health care personnel, visitors, and patients are normally allowed during inpatient services, unless the animal’s presence or behavior creates a fundamental alteration in the nature of a facility’s services in a particular area or a direct threat to other persons in a particular area.

  • A “direct threat” is defined as a significant risk to the health or safety of others that cannot be mitigated or eliminated by modifying policies, practices or procedures.

A person with a disability cannot be asked to remove his or her service animal from the premises unless the dog is not housebroken, is out of control, or if the handler/owner does not take effective action to control the service animal.

It may be appropriate to exclude a service animal from limited access areas that employ general infection control measures, such as operating rooms and burn units, where the animal’s presence may compromise a sterile field environment.

  • Fear and allergies are not valid reasons for denying access to a service animal or refusing service to people using service animals

Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or if an individual’s disability prevents using these devices. The handler/owner must maintain control of the animal through voice, signal or other effective controls.


Services animals required by a person with disabilities will be restricted to a canine breed only. Any patient who is receiving surgical services, or services in a required sterile environment, or is in an area that has restricted access to the general public, will need to leave their animal off premises. Potential separation from owner to service animal will be discussed with the patient to discuss anticipatory care or needs that they will need to arrange during their services are our practice. Service dogs must remain with its owner at all times while at Cole Aesthetic Center unless they have been arranged a separation off site. Areas of accompaniment include the lobby, exam rooms, and other public accessible areas within the facility.